Customer Service Workshop

Cost: Free


Nov 01 2023


10:00 am - 11:30 am


Online / Virtual


Community Futures Wood Buffalo
780-791-0330 ext 3

Enhancing Customer Experience: Unlocking the Power of Exceptional Service

Our customer service workshop is a dynamic and interactive session designed to equip participants with the skills and strategies to deliver outstanding customer experiences. Through a combination of engaging activities, discussions, and real-life scenarios, participants will gain practical tools to enhance their customer service abilities.

This workshop focuses on key areas such as effective communication, empathy, problem-solving, and building rapport with customers. Participants will learn how to handle challenging situations, manage customer expectations, and turn complaints into opportunities for positive resolution.

By the end of the workshop, attendees will have a deeper understanding of the customer’s perspective, be equipped with practical techniques to provide exceptional service, and be motivated to create lasting connections with customers. This workshop will empower your team to elevate customer satisfaction and loyalty, ultimately driving business growth and success.

Session Objectives:

  • What does Customer Service mean?
  • How do we identify customer needs?
  • What can we do to connect with customers?
  • What tactics can be used to deal with difficult customers?


Multiple dates:

Wednesday, June 14

Wednesday, July 19

Wednesday, August 23

Wednesday, September 27

Wednesday, November 1

Wednesday, December 6

The session will take place from 10:00 am to 11:30 am.

To get the meeting link, please register for this event. Once registered, the meeting link will be emailed to you.

For more information, contact Community Futures Wood Buffalo at 780-791-0330 ext. 0 or via email at

Also, feel free to visit our website at